The clauses of the sales conditions of the WEBSITE: https://www.joyeriaisabelmuñoz.es, of which the administrator is, OROPELIUS NOVA, SL, with Tax ID: B-67146225, hereinafter; JOYERIA ISABEL MUÑOZ, Commercial Registry of, BARCELONA, Volume: 46281, Folio: 37, Section, 8, Page: B-515072, with address: AVDA. DE LA LLIBERTAT, 14, Postal Code: 08100, City: MOLLET DEL VALLES, Province of: BARCELONA, govern purchases made on this website.
Due to the content and purpose of the Website, people who wish information must fill out the contact form, those who wish to purchase the products offered on this website must register in the Users/Customers form, which is acquired by completing the Registration form, your data will be incorporated into an automated file for your protection and used for the relationship between the user and the website administrator, in application of GDPR-EU-2016/679, LOPDGDD-3/2018, guaranteeing digital rights, for electronic commerce LSSI-Electronic Commerce-34/2002, updated 23/01/2025, and for Users-Consumers, Directive 2011/83/EU, on consumer rights and Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary Laws, approved by RD. 1/2007, with the update, 29/06/2023.
Rapid alert: Manufacturers, importers and distributors of consumer products must comply with the essential safety requirements when placing them on the market for commercialization. They must have a high level of protection for consumers, and the rules will be established through Regulation-EU-2024/2639, for the application of Regulation-EU-2023/988, of the Parliament and of the Council of May 10, regarding the functions and tasks of the single national contact points of the "Rapid Alert System "Safety Gate", (Click on the website-https://ec.europa.eu). Article 30.1. A European network of authorities of the Member States competent in the field of consumer product safety is created so that the general public can consult information on consumer products on the market free of charge and without restrictions. This Regulation applies from 12/12/2024.
1.- CONSENT OF THE DATA SUBJECT:
In order to process the personal data of the Users of this Website, which will be processed with privacy and security, their consent is necessary in compliance with GDPR-EU-2016/679, and according to articles 5, 6, 7, and 13, by LOPDGDD-3/2018, in its Title II, and Law 1/2019, on Business Secrets, you are informed that the data controller will be, JOYERIA ISABEL MUÑOZ, which will process the information lawfully, fairly and transparently in relation to the data subject, for determined, explicit and legitimate purposes. Data and information are processed in such a way that adequate security is guaranteed through the application of appropriate technical and organizational measures.
Data to be processed: Personal and administrative.
Purpose: For managing purchases on the website.
In case of a personal data security breach, art. 33, GDPR, the controller shall notify the competent supervisory authority in accordance with Article 55 without undue delay and, where possible, within 72 hours of having become aware of it.
The data subject has the right to withdraw their consent at any time, the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
By registering on this website, https://www.joyeriaisabelmuñoz.es, you transfer your personal or legal data for the management of the purchase as a User/Customer, and with the acceptance of the sales conditions through a Check Box or Button, to the Registration form, you accept the terms and conditions and the processing of your personal data. The data subject's data will only be transferred by legal obligation, you can exercise your rights by contacting the website administrator.
1.1.- MINOR'S CONSENT:
Article 6, paragraph f, of GDPR-EU-2016/679, and by LOPD-3/2018, on Guaranteeing Digital Rights, in its article 84 (protection of minors on the internet), minors under 16 years of age cannot give their consent for an online store to collect their personal data, being their legal representatives (parents or guardians) who can do so on their behalf, except when the minor is at least 16 years old, in which case their consent will be lawful.
2. WEBSITE CONTENT INFORMATION:
The Website: https://www.joyeriaisabelmuñoz.es, of which the Administrator is, JOYERIA ISABEL MUÑOZ for the design and manufacture, sale, marketing and online distribution of handcrafted jewelry products such as rings, earrings, pendants, bracelets and accessories.
In our establishments and on this website we distribute the most important fashion brands in jewelry and watchmaking in the sector.
3. PRODUCT PRICES AND SHIPPING:
The prices displayed on the Website, include VAT on all products, the shipping price for the Peninsula on orders exceeding 65 euros will be free, for the rest it will depend on the shipping system, product, volume, weight and distance, circumstance that will be reflected at the time of purchase in the MY CART section.
3.1. MY ACCOUNT:
The Customers, who have their own account and access the registration form with username and password, this access is available every day of the year, and they will be able to obtain information on orders, rates, stock, invoices, and information in the MY ACCOUNT section.
4. ORDER FORMALIZATION:
Once the order has been formalized, that is, with the acceptance of the sales conditions and website terms of use and the confirmation of the purchase process in the MY CART section, the website administrator, https://www.joyeriaisabelmuñoz.es, will send an email to the User/Customer, confirming the order details and the purchased products.
5. PAYMENT METHOD:
The User/Customer, will pay in euros €, at the time of confirmation of the order for the purchased products.
The User/Customer, must pay the corresponding amount for their order through a payment system; DEBIT CARD, VISA, MASTERCARD and others.
5.1. OTHER PAYMENT SYSTEMS:
PAY PAL, secure payment.
AMAZON PAY.
BIZUM, phone number, 677 44 11 01.
BANK TRANSFER; If you request this payment method, JOYERIA ISABEL MUÑOZ, will send you an email with the bank account number so you can make the payment.- If you use this payment system, the order will not be effective until the purchase amount is deposited into the website administrator's bank account.
MY ACCOUNT: Customers who have their own account for purchasing our products will have the payment system established with, JOYERIA ISABEL MUÑOZ.
5.2.- PAYMENT INCIDENTS:
The User/Customer, must notify the website administrator of any improper or fraudulent charge in the payment system used, by email, compras@isabelmunoz.eu, by phone, +34 93 570 90 21, or by WhatsApp; 677 44 11 01, in the shortest possible time so that the website administrator can take appropriate action.
5.3. PAYMENT REGULATIONS:
This Website, https://www.joyeriaisabelmuñoz.es, complies with the regulations, PCI-DSS (Payment Card Industry-Data Security Standard) mandatory compliance for all Websites that store, handle and process sensitive financial information such as bank card data.
6. WEBSITE SECURITY MEASURES:
The Website: https://www.joyeriaisabelmuñoz.es, has the maximum security measures commercially available in the sector. The secure server establishes a connection so that information is transmitted encrypted using 128-bit to 256-bit algorithms, thus, by using the SSL protocol, "Secure Socket Layer", which is a cryptographic protocol that provides privacy and integrity in secure communications between the client and the website administrator.
7. ORDER DELIVERY TIMES AND LOCATION:
JOYERIA ISABEL MUÑOZ, ships using the transport systems that work best for each destination with the delivery time specified in the purchase and order confirmation process, the usual order delivery time is 24 to 48 hours, approximate and indicated in business days, although a delay in delivery will not be grounds for penalty.
Delivery times may vary due to logistical reasons or force majeure. In case of delivery delays due to lack of stock, JOYERIA ISABEL MUÑOZ, will inform its Users/Customers, as soon as it becomes aware of it.
The website administrator will not be responsible for errors in delivery when the customer's address entered in the purchase order registration form was incorrect or there was missing data from the User/Customer.
Each delivery is considered completed from the moment the order is made available to the User/Customer, which is materialized through the control system used by the Courier company that transports the order. Delays in delivery will not be considered in cases where the order has been made available to the User/Customer, within the deadline and could not be delivered due to reasons attributable to the User/Customer.
7.2. NON-COMPLETED DELIVERIES AND PRODUCT LOSS.
The website administrator contracts as part of the order delivery service a courier company and other systems who will guarantee that the delivery takes place.
If at the time of delivery the User/Customer is absent, the delivery person will leave a delivery receipt indicating how to proceed to collect the order.
If after 5 business days after the order is dispatched for delivery the User/Customer has not arranged delivery, they must contact the website administrator and report the possible incident.
If the User/Customer does not proceed to collect the order or notify the website administrator of a possible incident, after the business days stipulated to collect the order, it will be returned, and the User/Customer must bear the costs of returning the order as well as associated management costs.
If the reason why delivery could not be made is the loss of the order, JOYERIA ISABEL MUÑOZ, will initiate an investigation that will delay the order delivery, circumstance that the administrator of this website will resolve with the customer.
8. DILIGENCE IN ORDER DELIVERY:
The User/Customer must check the good condition of the order before the delivery person who, on behalf of the website administrator, delivers the requested order. If subsequently, once the products have been reviewed the User/Customer detects any incident such as signs of tampering or any defect caused during shipping, they commit to report it as soon as possible to the website administrator, by email: compras@isabelmunoz.eu, by phone, +34 93 570 90 21, or by WhatsApp; 677 44 11 01.
9. WITHDRAWAL OR PRODUCT RETURN:
The content of these web sales clauses act as proof of purchase between the website administrator and the User/Customer, in accordance with Royal Legislative Decree 1/2007, with the update, 03/01/2025, in its articles 69, 71 and 76, Law 3/2014 of March 27, article 71, 104.b, 107, and 108, products purchased on this website may be returned and refunded, provided that the User/Customer, notifies the administrator of their intention to return the order, article 104.b, the consumer and user will have a maximum period of fourteen (14) calendar days to exercise the right of withdrawal from receipt of the product(s) purchased until the return and arrival at the facilities of, JOYERIA ISABEL MUÑOZ.
9.1. WITHDRAWAL:
The right of withdrawal or cancellation shall not be applicable, in accordance with article 103 of Law 3/2014, when the following sections apply:
a) The provision of services, once the service has been fully performed, when performance has begun, with the prior express consent of the consumer and user and with their acknowledgment that they are aware that, once the contract has been fully performed by the trader, they will have lost their right of withdrawal.
b) The supply of goods or the provision of services whose price depends on financial market fluctuations that the trader cannot control and that may occur during the withdrawal period.
c) The supply of goods made according to the consumer and user's specifications or clearly personalized.
f) The supply of goods that after delivery and taking into account their nature have been mixed inseparably with other goods.
9.2. RETURN:
The website administrator will only accept returns that meet the following requirements:
You must inform the website administrator as soon as possible and indicate that the product is to be returned. Information can be provided by email: compras@isabelmunoz.eu, by phone, +34 93 570 90 21, or by WhatsApp; 677 44 11 01.
1.- The product must be in the same condition as when it was delivered and must retain its original packaging and labeling.
2.- The shipment must be made using the same wrapping in which it was received to protect the product.
3.- If it is not possible to use the wrapping in which the User/Customer received it, they must return it in protective wrapping so that the product reaches the website administrator with the maximum possible guarantees for review.
4.- A copy of the delivery note or invoice issued must be included inside the wrapping, explaining the reason for the return.
5.- If the reason for the return is attributable to the website administrator (the product is incorrect or incomplete, it is not what was ordered, etc.), the return amount will be refunded in application of article 107.1 of Law 3/2014, if the reason is another, the cost of return expenses will be borne by the User/Customer.
To proceed with a return, the following steps must be followed:
The User/Customer must return the order using the same shipping system by which the order was delivered, by (Courier). The return will be paid by the User/Customer.
The website administrator, accepts and handles returns, withdrawals and exchanges under the protection of local Laws and the aforementioned EU Directives.
10. REFUND TO THE CUSTOMER:
The website administrator will manage the refund of the order amount, using the same system used for payment. The application of the refund to the User/Customer's account or card will depend on the payment system and the issuing bank, in accordance with article 107.1 and 108 of Law 3/2014.
11. APPLICABLE LAW AND ARBITRATION:
These terms and conditions of sale and use are governed by Spanish legislation applicable to the subject matter. To resolve any dispute or conflict that arises, the parties submit to the jurisdiction of the courts of MOLLET DEL VALLES, the place of origin of JOYERIA ISABEL MUÑOZ, owner of the Website, https://www.joyeriaisabelmuñoz.es, unless the law imposes another jurisdiction.
11.1. ONLINE DISPUTE RESOLUTION:
In application of Law 7/2017, of November 2, in its Article 40.5, which incorporates into Spanish law Directive 2013/11/EU, Regulation-EU-524/2013, of the European Parliament and of the Council of May 21, in its Article 5.1, relating to alternative dispute resolution in consumer matters for online product purchases: Online dispute resolution platform: (click here).
12. PRIVACY POLICY:
JOYERIA ISABEL MUÑOZ, informs of the possibility to exercise the rights of access, rectification, opposition, deletion, limitation, and portability, these rights may be exercised by any means that provides proof of its sending and receipt to the website administrator's address or to the email address: compras@isabelmunoz.eu, providing a photocopy of the ID card or alternative documentation proving their identity, by article 12.3 of GDPR-EU-2016/679, the data controller shall provide the data subject with information regarding their personal data and others, on the basis of a request of right in accordance with articles 15 to 21, with a response within a maximum period of one month from receipt of the request.
In case of considering violated your right to the protection of personal data, you may file a complaint with the Spanish Data Protection Agency (https://www.aepd.es).
These clauses are prepared by GRUP QUALIA, therefore a certificate in digital image format is granted so you can display it on your website.
Updated: 19/03/2025.